Refund Policy

1. Overview

At KioskLink, we strive to provide excellent service and ensure customer satisfaction. This Refund Policy outlines the terms and conditions for refunds on our subscription services.

2. Free Trial Period

We offer a 14-day free trial for new users. During the trial period:

• No payment is required to start the trial
• You have full access to the features of your selected plan
• You can cancel at any time without any charges
• If you do not cancel before the trial ends, your subscription will automatically convert to a paid subscription

3. Subscription Refunds

3.1 Monthly Subscriptions

For monthly subscriptions:

• Within 7 days: If you cancel within 7 days of your initial payment, you are eligible for a full refund
• After 7 days: No refund is provided, but you will continue to have access until the end of your billing period

3.2 Annual Subscriptions

For annual subscriptions:

• Within 30 days: If you cancel within 30 days of your annual payment, you are eligible for a full refund
• After 30 days: You may receive a prorated refund for unused months at our discretion

4. How to Request a Refund

To request a refund, please contact our support team:

• Email: support@kiosklink.com
• Subject line: “Refund Request - [Your Account Email]”
• Include your account email, subscription plan, and reason for the refund request

We will process your request within 5-7 business days. Approved refunds will be credited to your original payment method within 7-14 business days, depending on your bank or credit card provider.

5. Non-Refundable Items

The following are non-refundable:

• Add-on services or one-time purchases
• Custom development work or integrations
• Third-party marketplace purchases
• Accounts terminated due to Terms of Service violations
• Subscriptions that have been active for more than the refund period

6. Downgrades and Plan Changes

If you downgrade your subscription plan:

• You will not receive a refund for the current billing period
• The new (lower) price will apply starting from your next billing cycle
• Access to premium features will be reduced at the start of the new billing period

7. Service Interruptions

In the event of significant service interruptions lasting more than 24 consecutive hours:

• We will provide service credits proportional to the downtime
• Credits will be applied to your next billing cycle
• Scheduled maintenance does not qualify for service credits

8. Chargebacks

We encourage customers to contact us directly to resolve any billing issues before initiating a chargeback with their bank or credit card company. Filing a chargeback may result in:

• Immediate suspension of your account
• Loss of data and service access
• Additional fees being charged

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. We will notify users of material changes via email or through the Service.

10. Contact Information

If you have any questions about this Refund Policy, please contact us:

Email: support@kiosklink.com
Billing Support: billing@kiosklink.com
Address: KioskLink Inc., Lisbon, Portugal